Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at office@woodmart.uk
Shopping Information
Delivery charges for orders from the Online Shop?
We aim to provide transparent and affordable delivery options for all our customers. Here’s what you need to know about our delivery charges:
Standard Delivery:
- Cost: 12 GBP
- Delivery Time: 7 days
- Free delivery is available for orders above £900
Express Delivery:
- Cost: 20 GBP
- Delivery Time: 3 days
International Delivery:
- Cost: Varies by destination (calculated at checkout).
- Delivery Time: 7-14 business days
- Note: Additional customs fees or import duties may apply depending on your country’s regulations. These are the buyer’s responsibility.
What exactly happens after ordering?
Once you place an order on Woodmart.uk, here’s what happens step-by-step:
Order Confirmation:
- After successfully placing your order, you’ll receive a confirmation email with your order details, including the items purchased, total cost, and delivery address. If you don’t see the email, check your spam or junk folder.
Order Processing:
- Our team begins processing your order. This includes verifying payment and preparing your items for shipment or making digital products (e.g., courses) available in your account.
Dispatch Notification:
- When your order is shipped, you’ll receive a dispatch confirmation email. For physical products, this email will include a tracking number so you can monitor your order’s progress.
Delivery/Access:
- For Physical Products: Your order will arrive within the estimated delivery timeframe based on your selected shipping option.
- For Digital Products: Courses or other digital products will be instantly available after payment processing. You can access them through your account on Woodmart.uk.
After-Sales Support:
- If you have any questions or issues with your order, our customer support team is available to assist you.
Where can I view my sales receipt?
After completing a purchase on Woodmart.uk, you can view and access your sales receipt through the following methods:
Email Confirmation:
- A sales receipt is automatically sent to the email address you provided during checkout. Please check your inbox (and spam/junk folder if you don’t see it) for an email with the subject line “[Woodmart.uk] Purchase Receipt.”
My Account:
- Log in to your account on Woodmart.uk.
- Navigate to the Order History or My Orders section.
- Select the specific order to view details and download your sales receipt.
Contact Us:
- If you cannot find your receipt, please contact our customer support team at [Insert Contact Email] or through the Contact Us page. Provide your order number or email used for the purchase, and we’ll resend the receipt to you.
How long do I have to return an order?
At Woodmart.uk, we want you to be completely satisfied with your purchase. Our return policy allows you to return an order within the following timeframe:
Physical Products:
- Returns are accepted within 14 days of receiving your order.
- The item must be in its original condition, unused, and with all original packaging and tags.
Digital Products (e.g., courses):
- Refunds or cancellations for digital products are allowed within 7 days of purchase, provided you haven’t started or downloaded the course content.
Exceptions:
- Customized or personalized items may not be eligible for return unless they are faulty or damaged.
- Any specific conditions or non-returnable items will be outlined in the product listing or Terms & Conditions.
How to Initiate a Return:
- Contact our customer support team at support@woodmart.uk within the eligible return period.
- Provide your order number, the reason for the return, and any supporting details.
- Once approved, you’ll receive instructions on how to return the item.
Refund Processing:
Refunds will be issued to your original payment method once we receive and inspect the returned item. This typically takes 7-10 business days.
For more details, please review our Refund Policy on the website. If you have additional questions, don’t hesitate to contact us!
Payment Information
How is the recipient reimbursed?
If a refund is approved for an order placed on Woodmart.uk, the recipient is reimbursed through the following process:
Original Payment Method:
- Refunds are typically issued to the same payment method used for the purchase. For example:
- If you paid via a credit/debit card, the refund will be credited back to that card.
- If you used an online payment service (e.g., PayPal), the refund will be processed through that account.
- Refunds are typically issued to the same payment method used for the purchase. For example:
Processing Time:
- Once the refund is approved and processed by Woodmart.uk, it may take 3-5 business days for the funds to appear in the recipient's account. The exact time depends on the payment provider or bank.
Gift Orders:
- If the order was purchased as a gift, the refund will be processed to the original buyer unless otherwise agreed upon.
Store Credit or Alternative Options (if applicable):
- In some cases, recipients may choose to receive store credit instead of a direct refund. This credit can be used for future purchases on Woodmart.uk.
Steps to Ensure Smooth Reimbursement:
- Provide accurate payment information during the return or refund request process.
- Keep the transaction ID or order number handy for reference.
If you have any questions or concerns about your reimbursement, our customer support team is available to assist you.
Can the country receiving the shipment be different than the country of purchase?
Yes, it is possible to ship an order to a country different from the country of purchase, but there are a few things to keep in mind:
Shipping Address During Checkout:
- During the checkout process, you can specify a shipping address that is different from the billing address.
- Ensure the shipping address is complete and accurate to avoid delays or issues with delivery.
Applicable Taxes and Duties:
- The recipient may be responsible for paying any applicable customs duties, import taxes, or fees required by the destination country.
- These charges vary by country and are not included in the order total.
Delivery Time:
- International shipments may take longer to arrive depending on the destination and customs processing times.
Payment Verification:
- For security reasons, we may verify the payment details if the billing and shipping countries differ significantly. This is to ensure the transaction is authorized.
Restricted Products:
- Some items may not be eligible for international shipping due to legal or logistical restrictions. Check the product listing or contact us for clarification.
How can I return an item?
Returning an item to Woodmart.uk is straightforward. Follow the steps below:
Check Eligibility:
- Ensure the item is within the return period as outlined in our Return Policy (e.g., 14 or 30 days from the delivery date).
- The item must be in its original condition, unused, and with all original packaging and tags.
- Some items (e.g., personalized or digital products) may not be eligible for return unless faulty.
Contact Customer Support:
- Reach out to our customer support team via the Contact Us page or email at support@woodmart.uk.
- Provide your order number, the item you wish to return, and the reason for the return.
Receive Return Instructions:
- Once your return request is approved, you will receive detailed instructions, including the return address and any necessary labels or documentation.
Prepare the Item for Return:
- Carefully package the item to prevent damage during transit.
- Include any original documentation, such as the receipt or order confirmation, in the package.
Ship the Item:
- Send the item back using a reliable shipping service. Be sure to retain the tracking number for your shipment as proof of return.
Refund or Exchange:
- Once we receive and inspect the returned item, we will process your refund or exchange.
- Refunds are issued to the original payment method and may take 7-10 business days to appear in your account.
Note:
- Return shipping costs may be the responsibility of the customer unless the return is due to a defect or an error on our part.
- For further details, please review our full Return Policy on the website or contact us directly.
Will I receive the same product that I see in the picture?
Yes, we strive to ensure that the product you receive matches the images displayed on our website. However, here are a few things to keep in mind:
Product Accuracy:
- All images on our website are carefully selected to represent the product as accurately as possible, including color, size, and features.
Slight Variations:
- Depending on your device’s screen settings (e.g., brightness, resolution), the colors or textures of the product may appear slightly different in person.
- For handmade or unique items, minor variations are natural and part of their charm.
Product Description:
- Always review the product description for detailed specifications, including dimensions, materials, and other features. The description provides additional context beyond what the image shows.
Customer Feedback:
- Check customer reviews or ratings (if available) for insights into the product’s quality and appearance.
Satisfaction Guarantee:
- If the product does not meet your expectations or appears significantly different from what was shown, you can return it in accordance with our Return Policy
Orders and Returns
How do I subscribe to the newsletter?
Subscribing to the Woodmart.uk newsletter is simple! Follow these steps to stay updated on the latest courses, promotions, and news:
Via the Website:
- Scroll to the bottom of any page on Woodmart.uk.
- Locate the Newsletter Subscription section.
- Enter your email address in the provided field and click the Subscribe button.
During Account Signup:
- When creating an account on Woodmart.uk, you’ll have the option to opt into the newsletter. Simply check the box to subscribe.
Pop-Up Forms:
- Occasionally, a pop-up form may appear on the site prompting you to subscribe. Enter your email address and submit the form to sign up.
Confirmation Email:
- After subscribing, you may receive a confirmation email. Follow the instructions in the email to complete the subscription process.
By subscribing, you’ll gain access to exclusive offers, new course announcements, and helpful tips tailored to your interests.
If you encounter any issues subscribing, feel free to contact our customer support team for assistance.
Which browser is best to use the site?
To ensure a smooth and optimized experience on Woodmart.uk, we recommend using one of the following modern web browsers:
Google Chrome (latest version):
- Known for speed, security, and compatibility with advanced web technologies, Chrome is an excellent choice for browsing our site.
Mozilla Firefox (latest version):
- A privacy-focused and fast browser that works seamlessly with our site’s features.
Microsoft Edge (latest version):
- A reliable and performance-optimized browser that integrates well with Windows systems.
Safari (latest version):
- Ideal for Apple users, Safari ensures a great experience on macOS and iOS devices.
Tips for the Best Experience:
- Always keep your browser updated to the latest version to benefit from security updates and new features.
- Enable JavaScript and cookies, as they are required for essential site functionality, including checkout and course access.
- Avoid using outdated browsers (e.g., Internet Explorer), as they may not fully support modern web technologies.
